Please note that a cancellation is when you wish to cancel your order before it has been despatched. Once the order has been sent via Australia Post, it is then a Refund or Return matter.

If you wish to cancel your order, simply contact us with the following information:

·Your name

·Your username

·Your email address

·Your order/transaction ID

·Reason for cancellation

You can contact us by checking out our contact us page, or by any of the following methods:

·Call us on 1300 168 903

·Email us at [email protected]

·Send us an instant message via our website(bottom right corner – desktop only)

Thereare no penalties for cancelling an order, you just need to let us know.